Integrated Support Hotline Number for Sun Systems Support in Singapore
We are pleased to announce the integrated support hotline number for all Sun systems' support.
This includes StorageTek related post-sales support. This hotline that serves all Singapore-based customers is available 24x7.
» Call our 7x24 Sun Microsystems Toll Free Numbers:
+65-1800-338-4989 (>>view the IVR call sequence for this hotline)
(For calls originating outside of Singapore, please use +65-6338-4989)
+65-1800-339-2SUN (or 786) (>>view the IVR call sequence for this hotline)
(For calls originating outside of Singapore, please use +65-6339-2786)
» Call Instructions:
a) REPORT NEW SERVICE REQUEST (ie problems)
To report NEW problems, please dial the toll-free hotline. Please stay on the line or Press #1 and a call agent will attend to you.
A 8-digit service request reference number will be provided to you at the end of reporting your service request.
Our service representative will contact you for a follow-up and your request will be attended to according to your purchased service & support plan.
b) TO FIND OUT ABOUT EXISTING SERVICE REQUEST
For any follow-up calls on your reported problem, please press * at the IVR main menu and enter your 8-digit service request number
and a call agent will attend to you.
Interactive Voice Response (IVR) call sequence for +65-1800-338-4989
Thank you for calling Sun Microsystems
To enquiry about an existing service request, press *
When * is pressed:
Please enter your 8 digit service request number.
If you do not know your service request number, press # or * now.
For request a new service request, press 1
When #1 is pressed:
Please hold while we transfer you to a service representative.
In order to expedite your service, please have your contract or serial number available.
This call may be monitored or recorded for quality purposes.
If you do not wish to have the call monitored, please inform the customer representative who is attending to your call after this announcement.
Basic caller information will be required to properly place a support call, for example: Name, Company, reachable contact number, email address,
reported problem and serial number of the affected system.
You may forward your system profiles, log files, error messages, screen captures after you have been contacted by the assigned service representative.
For sales enquiries press 7
Interactive Voice Response (IVR) call sequence for +65-1800-339-2SUN (or 786)
Thank you for calling Sun Microsystems
Press * for an existing service request
When * is pressed:
Please enter your 8 digit service request number.
If you do not know your service request number, press # or * now.
For sales enquiries press 7
For new service request, please select one of the following service levels:
* for Sun Spectrum platinum, press 0
* for Gold , press 1
* for Silver , press 2
* for Bronze , press 3
* for warranty or Time & Material, press 4
* for site support, press 8
* for all other enquiries, please stay on the line [CALLER please STAY on the line]
Basic caller information will be required to properly place a support call, for example: Name, Company, reachable contact number, email address, reported
problem and serial number of the affected system.
You may forward your system profiles, log files, error messages, screen captures after you have been contacted by the assigned service representative.
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